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The Legal Side of Your Account

Holding an account here means accepting one clear set of terms, and this page is where we spell them out — what we ask of you, what you can ask of us, and how your data is treated.

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bde177 The Legal Side of Your Account
DATA AND ACCOUNT CARE

How We Handle Your Data

Your account holds a phone number, a wallet reference for bKash, Nagad, Rocket or Upay, and a transaction history — that is the material our data rules cover. We tie every login to a one-time code, we keep records only as long as the applicable rule asks, and we answer requests to see or correct them from inside your account. Cookie behaviour on mobile is listed below, since it is the part people ask about most.

Login codes

Signing in on a new phone needs the one-time code sent to your registered number. That check is what stops an old wallet number being reused on a device you no longer hold.

Cookies on mobile

Session cookies keep you signed in while you move between the lobby and the cashier. Clearing browser data ends that session, and you will be asked for a fresh code next time.

Records and retention

We hold account and transaction records for as long as the applicable rule requires, then remove them. You can ask what is held about you and request a correction from inside your account.

Who reads your request

Policy and data requests go to the team that handles account records, not to a general inbox. Only staff who need the detail in order to answer you open the file.

POLICY CONTACT ROUTES

Where to Send Policy Questions

Questions about terms, data or a closed account should not go through the general lobby chat — they need a written record. Use one of the three routes below and include your account ID and the date you registered, so we can pull the exact wording that applied to you. Each route lands with the team that keeps account records, and you get a reply in writing that you can keep for yourself.

Registered email Write from the address on your account so we can match the request to your file. Name the section you are questioning and the date you accepted it; that alone shortens the reply.
In-account request For a copy of your data, a correction, or a closure request, raise it from the account wallet area. The ticket carries your account ID, so nothing gets lost between inboxes.
Escalation thread If a reply on a terms point does not settle it, ask for escalation inside the same thread. We keep one thread per matter so the history stays readable for both sides.

Policy Questions We Get Asked

Below are the six points that come up most often about our terms, your data and how a request is handled. Short answers here, full wording in the sections above and in the terms you accepted when you registered — and if your case turns on a date, tell us the date and we will pull that version.

They cover the terms you accept when you register, how your data is stored and used, how cookies behave on mobile, and the routes for asking us to correct or remove something.

Wallet options such as bKash, Nagad, Rocket, Upay and bank transfer are shown only for eligible regions. If your location or local law does not allow an account, the wallet step will not be offered.

Raise a data request from your account wallet area, or write from your registered email. We match it to your file and reply in the same thread with what is held.

Closure wording sits in the terms you accepted, and any balance is handled under that wording rather than kept quietly. Ask for the specific clause in writing and we will point to it.

Yes, when local law or a provider rule changes. Updates appear in your account before they take effect, and earlier versions stay on file so the wording you accepted can be checked.

Ask for escalation in the same thread. One thread per matter is kept, so the full history travels with the request instead of starting again with a new agent.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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